Kids of Kernow Privacy Notice
This privacy notice will change from time to time – particularly if we change the way we collect or use your personal information, so do check back here every now and then. GDPR was last updated on 25th May 2018.
At Kids of Kernow, we fully understand how important privacy is to every one of our visitors and potential customers. We collect, use, store and retain your personal data in line with data protection legislation. This privacy notice aims to provide as much information as possible to help you understand how we look after your data, what your legal rights are in relation to that information – and how you can contact us if you have any questions or queries about how we look after your personal information.
How is your Personal Information Used – The Basics
There are a number of ways that your personal information will be collected when you make contact with the Kids of Kernow – mostly though it is so that we can respond to your interest in exclusives and give-aways.
You can contact us through
- Kids of Kernow website (contact page)
- Mossy’s Facebook Page/Facebook Messenger
- Laraine Turner’s Facebook/Facebook Messenger
- Mossy’s meanderings Instagram*
- Laraine Turner’s Instagram*
- Laraine Turner’s email
When we receive your message, the details you provide will be kept to answer your query.
Kids of Kernow and Marketing Materials
Kids of Kernow has a regular newsletter and may send out marketing materials from time to time. We will only send out information to those who have specifically asked to receive notifications from us by previously submitting their email address to us via the ‘First to k’now page’.
Information sent to us via any of the methods mentioned above – are currently used only to answer specific queries.
How your Personal Information is Used – The more technical bits
In this section, we try to explain the type of information we will collect or process, why we do that and how it is done. We can only process your information if we have a “legal basis” for doing that. There are 6 of those listed in the General Data Protection Regulation (GDPR). In this notice, we explain which of these apply in each case.
Here we go:
If you visit our website, we may process data about your use of the site (this is technically called “usage data”). This would include information like what pages you visit, how long you spend on the site, if you got to our website through a link somewhere else (such as a link from Facebook or Instagram) – or how often you visit our website. Our website platform is WordPress. This type of information is gathered to help to continuously improve the website and services.
Legal Basis – Legitimate Interest: administration of our website and services. Some usage information is also collected by Facebook– to allow us to see where visitors are based and how they found those pages. We do not have access to the personal information gathered by these though – only the statistics.
Contact and Enquiry Information
We may process information about you to answer your query. This may include your name, address, email address, postal address and telephone number – depending on what information you provide to us. We will receive this either directly from you for example in an email, Facebook message, Instagram conversation or through the contact methods on our website. In all cases we receive only the information you choose to provide – and it will be used to correspond with you until your query is resolved.
Legal Basis – Consent OR the performance of a contract between you and us, and/or taking steps, at your request to enter into a contract OR legitimate interests, in particular, managing relationships with our customers.
Feedback and Other Information That You Send to Us
We may process information you send to us for publication on our website – for example, if you email feedback, we may share this on our website and/or social media platforms. We will always ask you if it is OK to use you personal information in this way.
Legal basis – Consent: if you have sent this information by private communication channels (such as email) then we will ask for your consent to publish this. (NOTE – if you have posted the information on any of our public sites (social media channels) we do not require consent as you have chosen to make this public – and it is therefore exempt from data protection provisions. However, we will endeavour to contact you to check if it may be shared on other social media channels)
We may process any of the personal information mentioned in this policy – where necessary – for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out of court procedure. We may process personal information for the purposes of obtaining or maintaining insurance coverage, or obtaining professional advice in relation to business risk – however, this is unlikely.
Legal Basis – Legitimate Interest: The protection and assertion of our legal rights, your legal rights and the rights of others; the protection of our business against business risk.
We may also process personal information where we are required to do so to comply with any legal obligations to which we are subject – or where it is necessary to protect our vital interests or the vital interests of anyone else. (As specified in relevant legislation).
Is your data transferred outside of the UK or EU?
Kids of Kernow is based in the UK, and currently only accesses your information on devices in the UK. The Kids of Kernow website is hosted here in the UK. However, my email system (Hotmail, owned by Microsoft) and social media platforms are not all based in the UK/EU. This means that the data you provide may be held outside of the UK/EU – but I have made checks to make sure those companies comply, are safe to use, and that they also comply with all the relevant information. (This means they either have server in the UK/EU – or they are part of an agreement called the “Privacy Shield”.) I’ve included links to the privacy information for each of them at the end of this document.
How long do we keep data
How long we keep you data will depend on why we have it. Mostly – it’s not long – we only keep your data as long as we need to answer your query. If you are a regular customer, we may keep your address or email information longer, so we don’t need to keep asking you every time – but we will ask if that is OK – and you can ask us to remove your details at any time.
Data Protection legislation is in place to help protect your personal information – and give you control over how it is used. It gives you rights associated with your data, the main ones are listed below. They won’t always apply in every circumstance – but we will explain it to you if you choose to exercise any of your rights.
- Right to access – you can request copies of any information we hold about you
- Right to rectification – If you believe we have any of your details wrong, you can ask us to correct them
- Right to Erasure – You can ask us to delete any information we hold about you. This will apply only when we do not have a legal basis to retain that information.
- Right to Restrict or Object to Processing – this is controlling exactly what data we hold – you can ask us to stop using certain data or stop carrying out certain processes with your data.
- The right to complain to a “Supervisory Authority” – an organisation that oversees Data Protection. This could be the Authority where you live, where you work – or the one for the UK, where we are based, which is the Information Commissioners Office.
As I have already mentioned – where we rely on consent to process your data, you can withdraw that consent at any time.
This website is owned and operated by Laraine Turner – Author, who can be contacted through firstname.lastname@example.org – or by using the contact form on our website’s contact page. (A postal address can be provided on request). Laraine is also our data protection officer.
LINKS TO EXTERNAL PRIVACY INFORMATION
Facebook – https://www.facebook.com/about/privacy/update
*Instagram is owned by Facebook, so you can find information at the same link.